Terms and Conditions for MyLife MyCare

My Life My Care provides an introductory and facilitation service, helping individuals and families connect with experienced, self-employed careworkers who can deliver care and support in their own homes.

We are not a care provider and do not employ careworkers. Instead, we introduce suitable, independent careworkers and support both parties through the setup of an arrangement that works for everyone.

Our role

We introduce self-employed careworkers to clients seeking care and support. We carry out thorough checks, including identity verification, right to work, DBS checks, references and insurance. We support the introduction process and help facilitate payments once care arrangements are agreed.

We do not

• Provide regulated personal care.
• Create or manage care plans.
• Supervise or direct the careworker.
• Employ careworkers.

Care arrangements

All care and support services are provided directly by the careworker under a separate agreement between you and them. You remain responsible for agreeing care duties and expectations, pay rates and expenses, notice and cancellation terms, and day-to-day direction and supervision.

Fees and payments

Once a successful introduction has been confirmed and care dates are agreed, we issue one clear, consolidated invoice, which may include the careworker’s agreed pay, agreed expenses and our introduction or engagement fees including VAT.

VAT is charged only on our services, as we act as an introducer and agent, not the care provider.

Important terms

• Careworkers are self-employed, not employed by My Life My Care.
• If you choose to engage a careworker directly outside our service within 14 weeks of introduction, a Permanent Engagement Fee applies.
• You can cancel our services within 14 days, or later with 4 weeks’ notice.

Transparency and peace of mind

Our Terms of Business are designed to be clear, fair and transparent, so you always understand who provides the care, what you are paying for and how responsibilities are shared.

Please note, this is a summary of our key terms, and we will provide a full copy of the Terms and Conditions once care is agreed. We encourage all clients to read our full Terms of Business carefully and to ask us if anything is unclear; we are always happy to help.